[UPDATE: The customer service "magic words" are "ask for the ‘missed called notification’ to be excluded from your package."]
I don’t mean to link bait or anything with the title, because the answer is just “call customer service“, but what an annoying feature! Here is what happens when I miss a call:
I’ve recently had the features turned off but I couldn’t help explaining to customer service that this sort of notification process is borderline harassment.
Any advice on what to say to them? I’ve talked to 2 different reps now and in order to cancel the WhoCalled, but still get the visual voicemail, call display and texting it would increase my bill by $9. Obviously, no one should have to pay more to have something disabled, but that’s all I can get from them. I’ve put an email into them as well, which is what they instructed me to do, so we’ll see, but if you know the magic words please share
Hey Lux, thanks for the comment. I just called Rogers again for you and asked about your situation. Here is what my corporate rep told me:
“What they need to do is ask for the ‘missed called notification’ to be excluded from their package.”
This will not cost you anything. Let me know if you have any other problems.